Dear Jason Mix Mornings,
I am a server part-time on weekends for a local smaller restaurant/bar. Over the past weekend we were very busy. We had three 15-20 top parties and some smaller 6-10 top reservations all around the 6-7 o’clock hours. Plus a full bar. The wait to get a table for a walk-in was pushing 20-30 mins, this is not typical for our establishment. However, around the holidays we always see these types of parties. Most of our regulars are accommodating with the longer wait times when they see the standing room only. This past weekend there was a group of women that called in to reserve a table that night. The manager said we would try to squeeze them in. We did. I got their drinks and took their order. Wait times for food were running 30-45 min, for everyone. MOST of our customers were very patient and understanding. I brought them their food and drink refills, then moved on to take care of my other tables. Still standing room only. At some point one of the women flagged down the hostess about a problem with her meal, it was cold. Hostess alerted the manager and the she promptly replaced the entire meal. I was told about the issue. I went to check on the group, I asked if the second meal was better and she looked at me puzzled. She asked if her meal was always made with bacon, I said yes, She looked at me puzzled again. It became awkward. I said ok, enjoy, went to other tables. Came back, asked if I could get them anything and how they would like their check. Same woman said she was very disappointed with her meal, even the second one, because her vegetable had no salt or butter on it. I apologized. I wasn’t sure what she wanted me to do. She had eaten the meal. They all wanted separate checks. She asked if I could remove the second side from her bill. I said, oh yes of course I will do that for you. No one else at the table complained or asked for anything. They sat at one of my tables for 2+ hours. Their ticket time was 42 min. (We checked) All four women paid with CC and left me $0 tip. Two of them writing disappointing food on their tickets. It’s the holiday season! So frustrating. What would it take for you to stiff your server?
For Past Advice Column’s Click on the Link Below: